IT Support Team Lead
Core
Oversee and elevate the performance, reliability, and compliance of internal IT services and support operations for a global fintech ecosystem.
Role type
IT Support Team Lead
Builds
Internal IT services, support operations, and service catalogues for global business units.
Domain
Fintech / Global IT Operations
Deliverable
infrastructure
Required skills
Global IT service management, first and second line support team leadership, payment system administration (SWIFT, SEPA, TARGET, Mastercard, Visa), service auditing, regulatory compliance, cost efficiency optimization, service resilience engineering
Preferred skills
None stated
Technologies
SWIFT, SEPA, TARGET, Mastercard, Visa, SaaS tools
Responsibilities
Manage global first and second line support teams, ensure critical payment connectivity systems are well-administered and secure, catalogue and audit internal services, ensure compliance with diverse regulatory requirements, optimize service cost-efficiency
Seniority
Senior, hands-on IC
