QA/QC Manager - Human Services Program - Remote
Core
Develop, implement, and maintain quality control processes for a federal human services program serving vulnerable populations, including youth, young adults, and families.
Role type
Senior QA/QC Manager (Human Services)
Builds
Accurate case documentation, compliant reporting, and continuous improvement for federal human services programs.
Domain
Human Services / Federal Government Compliance
Deliverable
Dashboards & analysis
Required skills
Quality assurance, internal auditing, case documentation review, data analysis, corrective action tracking, root cause analysis, performance metrics monitoring, federal program support, field operations coordination, Excel proficiency, report preparation
Preferred skills
Bilingual English/Spanish, experience with vulnerable populations, experience with case management systems, experience with disaster recovery or emergency response
Technologies
Microsoft Office (Excel, Word, PowerPoint, Teams), electronic documentation systems, case management tools, shared trackers, databases
Responsibilities
Conduct quality reviews of case documentation, field visit records, and data entries; perform routine internal audits and targeted reviews; document audit findings and develop corrective action trackers; prepare quality reports, dashboards, and trend analyses for leadership; coordinate with field operations and program teams to resolve quality issues; support training and coaching by identifying recurring documentation issues.
Seniority
Senior, hands-on IC