Lider del NOC
Core
Supervise network monitoring operations, assign tasks to NOC officers, and coordinate incident resolution for client networks.
Role type
Senior NOC Team Lead
Builds
Network monitoring services and incident response for clients
Domain
IT Operations / Network Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Network monitoring, incident management, SLA/SLO tracking, team leadership, technical troubleshooting, process improvement, database management, preventive maintenance planning
Preferred skills
Knowledge of passive and proactive monitoring techniques, team performance evaluation, knowledge base management
Technologies
Network monitoring tools, incident management systems, customer support databases
Responsibilities
Supervise NOC officers and assign daily tasks, track network incidents and client requests, ensure SLO and uptime compliance, manage alert processing and client support databases, plan daily and monthly reports, coordinate preventive maintenance activities, provide technical support during staff shortages, evaluate team performance, document incident resolutions, and contribute to process improvements.
Seniority
Senior, hands-on IC with leadership responsibilities
