Senior Business Analyst - Onsite
Core
Senior Business Analyst defining system scope, gathering requirements, and developing procedures to address complex issues for a Customer Experience Product Team.
Role type
Senior Business Analyst
Builds
Customer onboarding and validation processes
Domain
Agriculture / Customer Experience
Required skills
Business systems analysis, Requirement elicitation, User story development, Data mapping, SQL, Incident management, Change management, Data analysis, Agile/Scrum collaboration, ITIL methodologies
Preferred skills
Customer Identity and Access Management (Okta), Cookie management (OneTrust), ServiceNow, Terraform, Visual Studio Code, Product delivery models (OKRs)
Technologies
SQL, ServiceNow, Terraform, Visual Studio Code, ITIL
Responsibilities
Analyze business objectives and user needs to elicit, document, and validate business and functional requirements; Convert business needs into detailed user stories with requirements, acceptance criteria, data mappings, and test scenarios; Gather, interpret, and summarize data to define requirements, inform decisions, and evaluate impacts on users and business processes; Help QA and development teams reproduce defects, investigate likely root causes, and document findings; Support user acceptance testing by communicating with internal users and helping validate solutions; Create, coordinate, and implement IT change records in the IT service management platform; Triage incidents and support requests, assess business impact and potential causes, and facilitate resolution; Provide production support and help users, ensuring systems align with company policies and standards; Develop and apply knowledge of data privacy requirements, including cookie lifecycle processes; Follow IT methodologies, security standards, and established best practices; Collaborate with business analysts, technical teams, management, and cross-functional partners.