Customer Service Energiewirtschaft (m/w/d) | Direktvermittlung I Home Office
Core
Handling customer inquiries and administrative tasks for energy utilities, including contract management, billing, and account changes.
Role type
Customer Service Specialist (Energy Sector)
Builds
Customer service interactions and administrative data processing for energy providers
Domain
Energy Utilities
Required skills
Energy sector process knowledge, contract and billing administration, data entry and verification, customer communication, system navigation
Preferred skills
Experience with SAP IS-U, Powercloud, Wilken, Schleupen, or kVASy
Technologies
SAP IS-U, Powercloud, Wilken, Schleupen, kVASy
Responsibilities
Handling customer inquiries via phone and email regarding energy services, processing contract changes and billing adjustments, verifying and maintaining customer data in specific systems, resolving open customer cases
Seniority
Mid-level, experienced