Desktop Support Technician
Core
Provide remote and on-site technical support for law enforcement agencies, deploying systems, troubleshooting hardware/software, and maintaining client applications. (via careerplan.io/jobs/gc8beb6c-desktop-support-technician-at-block-5-technologies)
Role type
Desktop Support Technician
Builds
Desktop and laptop systems, peripherals, and support for line-of-business and Office 365 applications
Domain
Public sector (law enforcement)
Required skills
Windows 10/11 administration, Active Directory management, Group Policy creation, network printer support, system imaging and rebuilding, PSA/RMM platform usage, ticketing tools management
Preferred skills
Technical writing, documentation, in-person client site visits, driver license and reliable transportation
Technologies
Active Directory, Windows, Office 365, Excel, REST
Responsibilities
Deploy new desktop and laptop systems on-site, install and set up peripherals (monitors, printers, phones), troubleshoot and maintain client line-of-business applications, resolve technical issues with a customer-focused approach, document processes and fixes, manage support tasks via ticketing tools
Seniority
Mid-level, hands-on IC