Technical Analyst
Core
Technical Analyst supporting enterprise Field Service Management (FSM) platform implementations for utilities clients, bridging business requirements with technical configuration and integrations.
Role type
Senior IC Technical Analyst (FSM/Utilities)
Builds
Configured FSM platforms, integrations with GIS/ERP/CRM/IoT, and data migration solutions for utility field operations.
Domain
Utilities industry + Field Service Management (FSM) / Workforce Management
Required skills
Requirements gathering, FSM platform configuration, System integration (APIs/middleware), Data mapping/ETL, SQL, Agile/Scrum/SAFe, Defect tracking, Test planning, Solution design
Preferred skills
Utilities industry experience, FSM platform certifications (Salesforce/ServiceMax), Business Analysis certifications (CBAP), Agile certifications (CSM), ITIL Foundation
Technologies
Salesforce Field Service, ServiceMax, IFS, Oracle Field Service Cloud, ClickSoftware, Azure, SQL, Jira, Azure DevOps, ServiceNow, GIS, OMS, ERP, IoT
Responsibilities
Convert business needs into technical specifications and design documents; Configure FSM platforms (scheduling, work orders, mobile workflows); Design and validate integrations with GIS, OMS, ERP, CRM, and IoT; Support data migration, cleansing, and validation; Develop and execute test plans; Lead system integration and UAT; Maintain traceability across requirements and builds; Provide post-launch hypercare and issue resolution.
Seniority
Senior, hands-on IC