CRM Support & Trainer Field Service (m/w/d)
Core
Field Service CRM Support Specialist who trains users, ensures data quality, and supports system development for a Field-Service system.
Role type
CRM Support & Trainer Field Service
Builds
Field-Service systems and user training programs
Domain
IT / Field Service / CRM
Required skills
CRM system experience, IT support, data management, report creation, user training, system process management, stakeholder collaboration
Preferred skills
Microsoft Dynamics knowledge, system testing and rollout experience
Technologies
Microsoft Dynamics
Responsibilities
Conduct user training and refresh courses, maintain and develop training materials, manage user onboarding and offboarding, ensure data quality through KPIs and reports, analyze system data and track deviations, handle error reports and user support, maintain master data, manage communication in the Field-Service environment, support system enhancements and rollouts, create and evaluate reports
Seniority
Mid-level, hands-on IC