Infrastructure Engineer Lead - Exchange & Productivity
Core
Lead the architecture, engineering, operational support, and strategic direction of Exchange Online, Outlook, Office applications, and Microsoft 365 productivity services.
Role type
Senior Infrastructure Engineer Lead (Exchange & Productivity)
Builds
Highly available, secure, and scalable enterprise messaging and collaboration platforms
Domain
Enterprise IT Infrastructure, Cloud Services, Microsoft 365
Required skills
Microsoft Exchange Online administration, hybrid Exchange environments, Microsoft 365 troubleshooting, networking, identity management, security, endpoint technologies, messaging architecture (SMTP, DNS, mail flow), infrastructure design, automation, cloud services, technical leadership, mentoring (via careerplan.io/jobs/gbb697e7-infrastructure-engineer-lead-exchange-productivity-at-usaa)
Preferred skills
Microsoft 365 Messaging Administrator Associate certification, Microsoft 365 Administrator Expert certification, large-scale Microsoft 365 environment support, Exchange Online migration leadership, Microsoft Teams integration, PowerShell automation, Microsoft Purview/Defender expertise, regulated environment experience, ITIL practices, vendor management
Technologies
Microsoft 365, Exchange Online, Outlook, Office applications, PowerShell, Cloud Flow, DevOps, ITIL
Responsibilities
Provide technical leadership for architecture and strategic direction of Exchange and productivity platforms; lead design, implementation, and operational support; develop architectural documentation and runbooks; support compliance, governance, and audit activities; mentor engineering talent and participate in on-call rotations; lead resolution of complex production issues and major incidents; establish engineering standards and guide complex technical initiatives; partner with cross-functional teams to deliver reliable services; identify and implement process improvements and automation best practices.
Seniority
Senior, hands-on IC with leadership responsibilities