IT Support Technician - Olympia

Salary: $50,412 - 66,072 per year
Requirements:
We require at least two years of experience in information technology activities such as testing, installing, maintaining, supporting, or preventing hardware and software system failures across client applications, hardware and software products, mainframe systems, network infrastructure, or telecommunications tools and equipment. We require two years of experience creating, maintaining, or working with documentation and records management. We require two years of experience supporting customers in a fast-paced environment, including at least six months of communication by phone, email, or remote methods. We require one year of experience supporting business or specialty applications with role-based security or access controls. We require one year of experience providing IT end-user support. We require the ability to understand and apply our values of respect, trust, diversity, equity, and inclusion in day-to-day decisions and behaviors. We require the ability to foster a respectful, equitable, and inclusive workplace for all employees. We require the ability to promote respectful, equitable, and inclusive service delivery for customers. We require the ability to learn and grow proactively. We require the ability to respond to the needs of others. Relevant education in computer science or a closely related field may substitute year for year for experience. We prefer one year of experience supporting or using the DRIVES application. We prefer one year of experience delivering technical training, user guidance, or training materials for business applications or technology solutions. We prefer six months of experience supporting enterprise identity and access management processes, including user provisioning, access reviews, authentication methods, or security access administration. We prefer current technical certification in information technology, desktop support, customer support, identity and access management, or a closely related area. We prefer additional education in IT, computer science, information systems, or a related field.
Responsibilities:
We provide technical support to DRIVES/PRFT users, both internally and externally. We support customer understanding of our Information Services policies and procedures. We administer and maintain DRIVES/PRFT user accounts. We manage system access and troubleshoot access-related issues. We ensure user permissions align with established security policies and procedures. We complete approved security change requests, security tickets, and first-tier SQRs. We coordinate with access coordinators and document progress in our ticketing system. We deliver quality customer service to staff and contractors through phone, email, and other communication channels. We follow DRIVES production support processes and escalate requests when appropriate. We maintain DRIVES security and help documentation throughout its lifecycle in line with team standards. We train team members, business users, and internal customers on submitting and processing requests.
Technologies:
Hardware Support Network Security LESS Web
More:
We are the Washington State Department of Licensing, a major state agency based in Olympia, Washington, serving over 6 million residents each year and collecting nearly $3 billion in taxes and fees. Our Information Services Division is hiring an IT Support Technician to support our DOL DRIVES Production Support teams in a full-time, permanent hybrid role with flexibility to work remotely and monthly visits to our Olympia office. We are committed to belonging, respect, trust, diversity, inclusion, and equity, and we offer a strong public-sector benefits package, including health and retirement plans, paid leave, training, and other compensation benefits. We value diverse perspectives, support reasonable accommodation, and strive to create a respectful and inclusive workplace where employees can help improve services for the public.
last updated 30 week of 2026