Technical Service Engineer
Core
Investigate and troubleshoot technical issues for customers, including production-related questions and root-cause analysis through lab testing and data review.
Role type
Technical Service Engineer
Builds
Supports manufacturing and end-use converting operations for paper, pressure-sensitive adhesives, films, silicone release systems, specialty coatings, inks, and printing products.
Domain
Packaging and paper manufacturing
Deliverable
client delivery
Required skills
root-cause analysis, lab testing, process evaluation, quality standards definition, project management, cross-functional collaboration, training delivery, travel management
Preferred skills
hands-on experience with coating, laminating, and roll converting processes, customer-facing experience, proficiency with Microsoft Windows-based software
Technologies
Microsoft Windows
Responsibilities
Investigate and troubleshoot technical issues for customers, evaluate trial and laboratory results to assess material and process efficiency, partner with production and quality engineers to define quality standards, research improvement opportunities, plan and deliver training for manufacturing personnel and customers, manage individual projects, coordinate work across internal teams
Seniority
Mid-level, hands-on IC
