Entry-Level Contact Center Representative - Savannah

Salary: $37,500 - 57,500 per year
Requirements:
We require applicants to be at least 18 years old. We require a high school diploma or equivalent. We look for strong written, verbal, and organizational communication skills. We expect the ability to type at least 20 words per minute. We need basic proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook. We require familiarity with Windows operating systems. We value dependable, punctual candidates with solid time management skills. We look for strong problem-solving and conflict-resolution abilities. We want customer-focused professionals who demonstrate empathy, patience, and professionalism. We need candidates who can multitask, self-manage, and stay focused. We prefer a team-oriented mindset and a collaborative approach. We seek individuals who are comfortable working in a fast-paced, dynamic environment. We value excellent interpersonal skills and the ability to build rapport with customers and colleagues.
Responsibilities:
We answer inbound and outbound calls in a professional and courteous manner. We resolve customer concerns efficiently, with a focus on first-call resolution. We research internal systems to find missing information and coordinate with other departments when needed. We accurately document customer interactions and process claims. We engage customers in solution-oriented conversations to recommend the best options. We follow scripts, policies, and procedures while using training resources to provide accurate information. We protect confidentiality and handle sensitive information appropriately. We escalate complex issues to the proper personnel when necessary. We attend training sessions and team meetings to stay current on updates and best practices. We adhere to attendance and scheduling requirements.
Technologies:
Cloud Excel Windows ARM DevOps DXP Support LESS Marketing
More:
We are a fast-growing, tech-enabled business services company with a strong call center presence and operations across multiple countries. We deliver CX, BPO, and cloud-based XaaS solutions to clients in healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers operate with both on-site and remote teams, supported by advanced technology that improves customer journeys, scales operations, and reduces costs. Based in Savannah, GA, this entry-level call center role offers the opportunity to build a meaningful career with ongoing learning and development in a globally expanding organization. We provide world-class training and welcome candidates from customer-facing backgrounds such as retail, hospitality, and food service.
last updated 31 week of 2026