Entry-Level Contact Center Representative

Salary: $37,500 - 57,500 per year
Requirements:
Must be at least 18 years old High school diploma or equivalent qualification Excellent verbal and organizational abilities Minimum typing speed of 20 words per minute Basic proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Reliable and timely with robust time management skills Capable of troubleshooting and following up on customer issues Strong analytical and conflict resolution capabilities Customer-oriented with empathy, patience, and professionalism Ability to handle multiple tasks, maintain focus, and work autonomously Collaborative team player with a positive attitude Comfortable in a fast-paced and dynamic workspace Outstanding interpersonal skills with the ability to establish rapport with clients and colleagues
Responsibilities:
Manage inbound and outbound calls in a courteous, prompt, and professional manner Effectively resolve customer inquiries, striving for first-call resolution Utilize internal systems to track down missing information and collaborate with other departments as required Diligently document customer interactions and process claims accurately Engage in solution-focused dialogues to identify the most suitable options for customers Comply with scripts, policies, and procedures while utilizing training resources for accurate information Preserve confidentiality and manage sensitive information appropriately Refer complex issues to supervisors or specialized teams when necessary Participate in training sessions and team meetings to stay informed about systems and processes Adhere to designated schedules and attendance standards
Technologies:
Cloud Excel Windows Ada DevOps Support Security
More:
At MCI, we pride ourselves on being one of the fastest-growing tech-enabled business services companies in the USA, with a significant presence in the call center industry and operations spanning several countries. We provide comprehensive Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud solutions tailored to various industries. Our team is dedicated to creating a supportive environment that promotes career development, continuous learning, and the overall success of our globally recognized organization. Were currently looking for entry-level Call Center Representatives who will engage in numerous customer service and sales initiatives to assist a diverse clientele. Join us for a fulfilling career where your contributions are valued and grow alongside us.
last updated 31 week of 2026