Client Solutions Specialist
Core
Coordinate and manage 40-50 concurrent projects in the Reality Capture service line, ensuring scope clarity, timeline adherence, and client satisfaction.
Role type
Mid-level Client Solutions Specialist (Project Management)
Builds
Production project deliverables (scan data reviews, 3D modeling, digital facility records) for clients in the built environment.
Domain
Construction Technology / Reality Capture / AEC
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, client relationship management, operational efficiency, project coordination, data-driven strategy, strategic decision-making, problem-solving, negotiation, cross-functional collaboration, technical client communication, workflow improvement.
Preferred skills
Experience in Architecture, Engineering, Construction (AEC), familiarity with project management tools, ability to work remotely.
Technologies
ClickUp, 3D Support
Responsibilities
Coordinate with Client Solutions Manager on new projects; manage 40-50 concurrent projects; schedule projects with Coordinators; set expectations for field work; guide field and modeling teams on scope and deliverables; provide feedback on scope changes; maintain ongoing client communication; troubleshoot issues; collaborate with internal teams to resolve project problems; coordinate with Modeling Manager and Team Leads; arrange Scan Data and Modeling delivery meetings; lead internal initiatives to improve workflows; answer technical client questions; follow up post-project for feedback and upsell opportunities.
Seniority
Mid-level, hands-on IC