Field Systems Engineer: MSP Experience Required
Core
Field Systems Engineer supporting varied client environments in MSP settings, handling escalated tickets, on-site equipment installation, and network troubleshooting.
Role type
Field Systems Engineer (MSP)
Builds
Client IT infrastructure stability and security across diverse environments
Domain
Managed Service Provider (MSP) / IT Support / Cybersecurity
Required skills
Windows administration, Microsoft 365, Active Directory, networking (DNS, DHCP, VLANs, VPNs, firewalls), RMM/PSA tools, troubleshooting, documentation, client site visits
Preferred skills
SonicWall, SentinelOne, Axcient, Network+, Security+, Microsoft certifications, PowerShell
Technologies
AI, Active Directory, Firewall, Microsoft 365, Network, PowerShell, Security, Windows, Office 365, Support, VPN
Responsibilities
Resolve escalated tickets for Microsoft 365, Entra ID, Windows Server, Active Directory, and client networks; visit client sites to install equipment and troubleshoot issues; handle firewall, switch, and VLAN work; address backup issues and endpoint security alerts; mentor Tier 1 technicians; identify root causes and implement fixes; provide feedback on AI-assisted service tools
Seniority
Mid-level, hands-on IC