AI Automation & Systems Engineer
Core
Design and build practical AI systems to automate manual workflows, create internal AI agents, and develop customer-facing products for telecommunications and infrastructure operations.
Role type
Senior IC AI Automation & Systems Engineer
Builds
AI-assisted ticket triage, invoicing/billing automation, internal AI agents, field operation tools, and customer-facing revenue-generating services.
Domain
Telecommunications, Managed IT Services, Remote Field Services, Infrastructure
Deliverable
production ML models | product features
Required skills
AI engineering, software engineering, cloud engineering, DevOps, automation engineering, systems integration, full-stack development, infrastructure engineering, API development, LLM integration, structured/unstructured data processing, rapid prototyping, cloud infrastructure management, authentication, permissions, security, privacy, Python, JavaScript/TypeScript, Microsoft Azure, Microsoft 365, Microsoft Graph, Power Platform, Copilot Studio, OpenAI API, Anthropic API, agentic AI architectures, RAG, vector databases, MCP, AI evaluation, observability, local language models, GPU infrastructure, Docker, Kubernetes, SQL, web/mobile/SaaS development, cybersecurity, networking, telecommunications, remote infrastructure, field-service software, ERP/CRM/PSA integrations
Preferred skills
Experience with MSP environments, IT service management, accounting, CRM, PSA, or ERP integrations, experience building from ideas to deployed solutions
Technologies
Agentic AI, AI Agents, API, Azure Cloud, Copilot, CRM, DevOps, Docker, ERP, JavaScript, Kubernetes, MCP, Microsoft 365, Mobile, Python, RAG, SQL, TypeScript, Web, Office 365, ChatGPT, Hardware, Network, SharePoint
Responsibilities
Identify manual/repetitive work and create automation; work on AI-assisted ticket triage, classification, summarization, and knowledge assistants; automate invoicing, billing, quoting, proposal generation, and customer communications; develop internal AI agents for secure data access; build AI-enabled tools for field operations (site surveys, infrastructure workflows); prototype systems converting field notes/photos/video into documentation and estimates; identify opportunities to turn internal solutions into customer-facing products; establish and operate secure AI environments using Microsoft-based tools; support ComPod use cases (estimating, design assistance, digital twins, troubleshooting); build AI capability within the technical team through training and implementation; collaborate with accounting, service desk, technicians, and customers to improve workflows; move prototypes into production and measure success by deployment and adoption.
Seniority
Senior, hands-on IC