Test Lead - SAP Service Cloud / C4C
Core
Lead testing strategy and execution for a multi-year Customer Transformation Program modernizing customer service and digital capabilities on SAP Service Cloud.
Role type
Senior Test Lead (SAP Service Cloud / C4C)
Builds
Customer-facing digital platforms, omnichannel routing, and service workflows for enterprise clients.
Domain
Utilities / Energy industry, Customer Service, SAP Service Cloud
Required skills
Test strategy development, System Integration Testing (SIT), User Acceptance Testing (UAT), Defect management, Stakeholder coordination, Release readiness validation, Requirements traceability
Preferred skills
SAP Service Cloud / C4C testing, Omnichannel routing (IVR, chat, call), Customer 360 capabilities, Utilities or energy industry experience
Technologies
SAP Service Cloud, SAP C4C, Cloud, Mobile
Responsibilities
Define and manage overall testing strategy, plans, and governance; Coordinate testing across systems, vendors, and business teams; Lead readiness reviews and go-live assessments; Own the defect lifecycle from documentation to closure; Provide testing updates and dashboards to program leadership; Validate functionality against business requirements and operational expectations.
Seniority
Senior, hands-on IC
