Assistant Director, IT Operations
Core
Lead systems engineering and operations organization maintaining infrastructure for University campuses, schools, and departments.
Role type
Senior IC IT Operations Manager (Infrastructure)
Builds
Enterprise infrastructure, data center, server hosting, virtualization, backup/recovery, identity services, and 24/7 monitoring operations.
Domain
Higher Education / Enterprise IT Operations
Required skills
Enterprise Windows Server administration, Linux administration, Enterprise virtualization, Backup and recovery, Patch management, Infrastructure monitoring, Change management, Incident management, ITIL-aligned service management, Project planning, Team leadership
Preferred skills
Leading managers or senior technical staff, Public cloud services in hybrid environments, High-performance computing support, Secure research enclaves, 24/7 operations management, Managed-service-provider transitions, ITSM tools
Technologies
Cloud, Hardware, Incident Management, Support, ITIL, ITSM, Linux, Network, Windows, Office 365, AWS, Azure, Cisco, Security
Responsibilities
Lead systems engineering and operations organization, Oversee data center and server hosting, Work with Operations network team to support on-premises and cloud systems, Supervise departmental projects, Participate in escalation and on-call coverage
Seniority
Senior, hands-on IC with supervisory experience