Data Center Manager, DCO
Core
Lead teams conducting hardware and network diagnostics, physical repairs, and data center operations.
Role type
Senior IC data center operations manager
Builds
AWS global infrastructure including data centers, server, storage, networking, power, and cooling equipment
Domain
Cloud infrastructure / Data center operations
Required skills
hardware troubleshooting, network diagnostics, people management, operations management, on-call support, team leadership, KPI tracking, process improvement, policy development, technical documentation
Preferred skills
computer hardware repair, technical writing, system management tools, client/server environments, relevant certifications (A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS, Certified Network Defender, Network+, Security+)
Technologies
AWS Cloud, Linux, Network Security, Web, ASP.NET, LESS, React
Responsibilities
Lead teams conducting hardware and network diagnostics, physical repairs, and data center operations; Prioritize and assign trouble tickets to data center technicians and operators; Manage the performance of diverse data center operations teams across locations; Develop employee career paths and update related internal tools; Recruit and train data technicians to maintain appropriate staffing levels; Oversee daily operations, including queue management, 24/7 shift arrangements, and hardware logistics; Track and meet operational KPIs and metrics; Lead large-scale events, including outages, and serve as the call leader; Recommend, document, and oversee policies and procedures that reflect industry best practices and meet required SLAs; Coordinate the on-call schedule, including absences and vacations; Create documentation, develop technical solutions, contribute to site-level projects, and resolve complex data center problems
Seniority
Senior, hands-on IC with management responsibilities
