Workstation Support Technician
Core
Install, configure, and maintain hardware and software on company devices while providing technical support to end-users.
Role type
Workstation Support Technician
Builds
Company workstations and user environments
Domain
IT Support / Desktop Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware and software troubleshooting, Windows environment proficiency, Active Directory knowledge, DNS configuration, VPN setup, ticket tracking system usage, user account management, printer troubleshooting, network connectivity diagnosis
Preferred skills
CompTIA A+ certification, Microsoft Certified Desktop Support Technician, audio-visual systems knowledge, ruggedized laptop experience, virus kiosk familiarity
Technologies
Windows, Active Directory, DNS, VPN
Responsibilities
Install and configure new workstations including user accounts and applications, diagnose and resolve hardware and software issues, troubleshoot network and printer problems, maintain hardware inventory records, educate users on basic troubleshooting, document technical procedures, manage support tickets
Seniority
Mid-level, hands-on IC
