Atlassian Support Engineer – Middle
Core
Support and develop SOFTSWISS's internal Atlassian platforms (Jira Software, Jira Service Management, Confluence Data Center) to ensure they meet internal team and business process needs.
Role type
Middle Atlassian Support Engineer
Builds
Service portals, request types, forms, queues, SLAs, automated workflows, and integrations with corporate systems.
Domain
IT Service Management / Internal Platform Engineering
Required skills
Jira administration (Data Center), Jira Service Management configuration, Confluence administration, Automation for Jira, ScriptRunner/Groovy, REST APIs, webhooks, JSON, JQL, Keycloak/SSO
Preferred skills
Advanced Groovy/ScriptRunner development, eazyBI reporting, Tempo/BigPicture, HiBob/Slack/GitLab integrations, Cloud migration experience
Technologies
Jira Software, Jira Service Management, Confluence Data Center, ScriptRunner, Groovy, Assets, eazyBI, Tempo, BigPicture, HiBob, Slack, HubSpot, 1C, GitLab, Keycloak, Opsgenie
Responsibilities
Configure Jira projects, workflows, and permission schemes; Develop JSM service portals and request types; Manage access controls and troubleshoot visibility issues; Build and maintain automation rules and Groovy scripts; Support integrations via REST APIs and webhooks; Investigate and resolve issues in Jira, Confluence, and connected apps.
Seniority
Middle, hands-on IC
