AI Production Support Engineer
Core
Design and build AI-assisted tools to speed up root cause identification, summarize logs, and support incident triage for large-scale financial trading platforms.
Role type
Senior AI Production Support Engineer
Builds
Internal AI tools, scripts, and lightweight services for operational efficiency
Domain
Financial technology / Credit trading
Deliverable
production ML models | product features
Required skills
C++, Python, Node.js, Shell, Bash, Perl, Kafka, Docker, Portainer, Grafana, Coralogix, Git, ServiceNow, Jira, Wireshark, TCP/UDP, packet analysis
Preferred skills
OpenAI, Claude, Cursor, fixed income/bond trading domain knowledge, AI enablement, developer productivity, platform engineering
Technologies
AI Bash Cursor DevOps Docker Git Grafana Support JIRA Kafka Perl Python Security ServiceNow NodeJS Maven
Responsibilities
Analyze historical production incidents to uncover patterns and bottlenecks; Design and build AI-assisted tools for root cause identification and log summarization; Partner with engineers to embed AI into daily workflows; Develop internal tools using AI models to improve support efficiency; Document AI-driven workflows and playbooks; Measure impact of AI adoption on MTTR and manual effort; Provide high availability for production Credit trading environments; Perform deep investigations into logs, metrics, and codebases; Support monitoring and observability platforms; Collaborate with development and AI teams on new capabilities