Solution Architect (SAP C4C & NICE CXone)
Core
Design and govern end-to-end integrations for large-scale SAP Service Cloud (C4C) and NICE CXone transformation programs, serving as the client-side technical counterpart to vendors.
Role type
Senior Solution Architect (SAP C4C & NICE CXone)
Builds
Enterprise integration architecture connecting modern cloud platforms with legacy CIS systems
Domain
Energy and Utilities sector, Customer Experience (CX)
Required skills
SAP Service Cloud (C4C), NICE CXone CCaaS, Enterprise Integration Architecture, Event-driven design, API Gateway patterns, MuleSoft, SAP BTP, Architecture Review Board leadership, Technical risk management
Preferred skills
SAP Certified Application Associate, TOGAF/SABSA, NICE CXone Agent Assist/Virtual Agent/WFM, Salesforce Service Cloud, Agile/SAFe, Cybersecurity frameworks (ISO 27001/NIST) (via careerplan.io/jobs/g7441434-solution-architect-sap-c4c-nice-cxone-at-genesis10)
Technologies
MuleSoft, SAP BTP, Salesforce, SAP C4C, NICE CXone
Responsibilities
Define and govern end-to-end integrations across legacy CIS, SAP C4C, NICE CXone, and EDL; Establish and chair Architecture Review Boards; Create and maintain architecture documentation and integration blueprints; Lead the design of SAP Service Cloud configuration and extensibility; Define NICE CXone architecture for omnichannel capabilities and workforce management; Act as the primary technical escalation point for senior stakeholders
