Technical Support Specialist - Microsoft Cloud & Security
Core
Manage and support Microsoft 365 environments and endpoint security solutions for managed service customers.
Role type
Technical Support Specialist (Microsoft Cloud & Security)
Builds
Microsoft 365 tenant configurations, endpoint security deployments, and customer onboarding.
Domain
Managed Service Provider (MSP), Microsoft Cloud, Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Microsoft Entra ID management, Microsoft Intune deployment, Microsoft Defender configuration, MFA and Conditional Access implementation, endpoint security platform management, technical documentation, customer support
Preferred skills
Additional Microsoft certifications (e.g., MD-102), experience with SentinelOne, CrowdStrike, Fortinet EDR
Technologies
Microsoft 365, Microsoft Intune, Microsoft Entra ID, Microsoft Defender, SentinelOne, N-able N-central, Exchange Online, Teams, SharePoint Online, OneDrive
Responsibilities
Manage and support Microsoft 365 environments for managed service customers, Deploy endpoint security solutions and coordinate rollouts, Carry out endpoint compliance checks and security policy implementation, Assist with customer onboarding and technical assessments, Create and maintain technical documentation, Participate in Quarterly Business Reviews and provide technical sales support
Seniority
Mid-level, hands-on IC
