Field & Systems Support Engineer

Salary: $57,440 - 69,175 per year
Requirements:
We need 3+ years of hands-on experience in an L2 or Tier II Systems Engineer, Senior Technical Support, or similar role, ideally within an MSP or enterprise setting. We need proven ability to support both advanced escalations and everyday Tier I desktop or onsite requests with equal confidence. We expect strong working knowledge of TCP/IP, DNS, DHCP, Active Directory, Group Policy, and core firewall and security principles. We require direct experience with VMware/ESXi, Hyper-V, or Nutanix AHV deployment, administration, or troubleshooting. We look for solid troubleshooting capability using CLI tools, event logs, and diagnostic utilities, with Wireshark or packet capture experience considered an advantage. We need excellent written and verbal communication skills, including the ability to explain technical topics clearly to non-technical users. We expect the ability to work independently with minimal supervision. We require the physical capability to support hardware setup work, including standing, reaching, bending, and lifting or moving IT equipment up to 50 lbs. We require reliable internet access and a quiet workspace for occasional remote work. Preferred qualifications include CompTIA Network+, Security+, Microsoft certifications such as MCSE or Administrator, or VMware VCP. Additional pluses include practical knowledge of VoIP/SIP systems, structured cabling, SQL or database fundamentals, and familiarity with ITIL and common ticketing, RMM, or CRM platforms. Tier II support experience of 2 years is required. We require the ability to commute to Terre Haute, IN 47807, and work onsite.
Responsibilities:
We serve as the primary escalation point for Tier I technicians and take ownership of complex server, cloud, networking, and storage issues through resolution. We perform remote and onsite system configuration, software and hardware installation, and major platform upgrades for customer environments. We monitor, maintain, and improve virtualized and cloud-based infrastructure to support strong availability. We troubleshoot low-level operating system, network, and security issues using CLI tools, logs, firewall policy changes, packet captures, and analysis of TCP/IP, DNS, DHCP, and certificates. We partner with Tier III support, vendors, and other technical teams to resolve difficult architecture or system-level problems. We create and maintain technical documentation, installation guides, and SOPs. We provide responsive onsite and remote desktop support for workstations, laptops, mobile devices, printers, cabling, and local network equipment. We manage user identity, access, password resets, and group policies in Active Directory and cloud management tools. We maintain, update, and prioritize tickets in our CRM and PSA systems while communicating professionally with clients. We assist with hardware deployments, equipment relocations, structured cabling tasks, and peripheral setup at client sites.
Technologies:
Active Directory Cloud CRM Firewall Hardware Hyper-V Support ITIL Mobile Network Nutanix SQL Security TCP/IP VMware
More:
We are seeking a seasoned, hands-on Systems Engineer who combines strong Tier II infrastructure and escalation support skills with a solid Tier I end-user support background. In this role, we provide both onsite and remote support across customer locations, working with advanced server, cloud, networking, and desktop environments. We offer a competitive salary range of $57,440.35 to $69,175.48 per year, along with benefits including 401(k), 401(k) matching, flexible scheduling, health insurance, paid time off, professional development assistance, and vision insurance. This is an in-person role based in Terre Haute, IN 47807.
last updated 31 week of 2026