Mitarbeiter*in Kundendienst / Büromanagement SHK (m/w/d)
Core
Managing the customer service department for heating, ventilation, plumbing, and air conditioning (SHK) services, including scheduling, customer support, and order processing.
Role type
Administrative assistant for customer service (SHK trade)
Builds
Customer service operations for a mid-sized SHK trade company
Domain
Construction and maintenance (Heating, Ventilation, Plumbing, Air Conditioning)
Deliverable
dashboards & analysis
Required skills
Administrative management, appointment coordination, customer relations, claims processing, contract administration, invoicing, technical understanding of SHK systems
Preferred skills
Experience in customer service, organizational talent, flexibility, teamwork, independent work, conceptual approach, customer orientation
Technologies
None stated
Responsibilities
Manage the internal customer service team, coordinate customer service visits, handle customer inquiries and appointments, process customer complaints, administer and schedule maintenance contracts, prepare service orders and requisition materials, create customer invoices based on work reports