Technical Support Engineer - Energy/Utilities
Core
Troubleshoot hardware, firmware, software, and communication issues for power metering, power quality monitoring, and energy management systems.
Role type
Technical Support Engineer (Energy/Utilities)
Builds
Customer support and issue resolution for power metering and energy management solutions
Domain
Energy/Utilities + Industrial Automation
Deliverable
client delivery
Required skills
SCADA, RTUs, HMIs, data acquisition systems, electrical construction, system diagnostics, root cause analysis, documentation
Preferred skills
three-phase power systems, electrical metering, billing systems, serial/fiber-optic/Ethernet communications, Modbus, BACnet, DNP3, Salesforce, project management tools
Technologies
SCADA, RTUs, HMIs, Ethernet, Salesforce, Modbus, BACnet, DNP3
Responsibilities
Troubleshoot hardware, firmware, software, and communication issues; Support customers via phone, email, portals, and onsite visits; Investigate recurring problems and identify root causes; Document support cases and troubleshooting procedures
