Sachbearbeiter Heizkostenabrechnung und Kundenservice eCG (m/w/d)
Core
Create consumption-based heating and operating cost statements for residential and commercial property owners using ProHKA software, while managing customer inquiries and data integrity.
Role type
Senior billing and customer service specialist (heating costs)
Builds
Consumption-based heating and operating cost statements for property owners
Domain
Energy contracting / Real estate management
Required skills
Heating and operating cost statement creation, ProHKA software, CRM systems, MS Office, data management, customer communication
Preferred skills
Technical understanding, real estate industry experience, process optimization ideas
Responsibilities
Create consumption-based heating and operating cost statements, maintain customer and billing data in the billing program, answer customer questions via phone and email regarding billing and the customer portal, collaborate with internal accounting departments, suggest process improvements for billing workflows
Seniority
Mid-level, hands-on specialist