Platform Support & Implementation Specialist
Core
Provide day-to-day platform support and end-to-end implementation for clinical research software clients, diagnosing issues, configuring study instruments, and training users on the Chloe platform.
Role type
Senior IC Platform Support & Implementation Specialist
Builds
Clinical research software configurations, study instruments, and knowledge base documentation for decentralized trials.
Domain
Clinical research operations / Clinical informatics / Decentralized clinical trials
Required skills
Clinical research operations, REDCap study instrument design, protocol literacy, stakeholder support, system-level software understanding, technical writing, AI tool fluency, SQL, UAT execution, go-live support
Preferred skills
Federally funded research experience, decentralized/hybrid trial experience, end-to-end implementation ownership, documentation/knowledge base creation, training/onboarding, other EDC platforms (Medidata, Veeva, Castor, OpenClinica), pre-sales/solutions background
Technologies
REDCap, Chloe platform, SQL, AI tools, Cloud, Backend, Frontend, LESS, Mobile
Responsibilities
Diagnose and resolve platform defects and study configuration issues; maintain and improve the knowledge base; support new client onboarding, configuration, training, and launch; own academic implementations from protocol translation to go-live; identify recurring issues and recommend product improvements; provide first-line support to Clinical Operations project managers and study builders.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/g571ff00-platform-support-implementation-specialist-at-people-science-inc)
