Senior Support Engineer, Data Quality & Resolution
Core
Investigate and resolve complex product-data issues affecting hardware onboarding into data centers, ensuring data quality and operational integrity.
Role type
Senior Support Engineer (Data Quality & Resolution)
Builds
Reliable data feeds for global manufacturing and data center operations
Domain
Hardware manufacturing, Data Center Operations, Product Data Management
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root cause analysis, SQL query writing, XML/JSON interpretation, REST API usage, Python for data analysis, Data validation principles, Hardware configuration knowledge, Product BOM understanding
Preferred skills
Oracle certifications (KCS Author, Diagnostic Methodology, OCI Foundation, NetSuite SME), Service delivery management
Technologies
Cloud Excel, Hardware Support, JSON, Network, Oracle, Python, REST, SQL, XML
Responsibilities
Monitor and prioritize technical support tickets for product-data issues; Perform technical triage and root cause analysis using SQL and data feeds; Collaborate with global manufacturing partners to verify corrective actions; Write investigation reports and technical documentation; Recommend systemic improvements to reduce recurring operational issues; Coordinate cross-functional investigations across engineering and operations teams.
Seniority
Senior, hands-on IC
