Product Support & Platform Engineer
Core
Provide advanced technical support and build platform engineering tools for the Vista HCM platform, diagnosing complex product and infrastructure issues across the full stack.
Role type
Senior Product Support & Platform Engineer
Builds
Platform engineering tools, automation, CI/CD pipelines, and self-service capabilities for the Vista HCM platform.
Domain
Human Capital Management (HCM) / Enterprise Software / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cloud infrastructure operations, full-stack engineering, root cause analysis, incident management, infrastructure-as-code, CI/CD pipeline development, database troubleshooting, observability, scripting/programming
Preferred skills
AI-powered development and operations tools, security hardening, disaster recovery planning, mentoring
Technologies
AWS (Lambda, EC2, RDS, S3, CloudFormation, ECS/EKS, IAM, CloudWatch, VPC), Terraform, Pulumi, Python, Go, Bash, JavaScript/TypeScript, PostgreSQL, MySQL, Datadog, Prometheus, Grafana, PagerDuty, Jenkins, GitHub, GitLab
Responsibilities
Diagnose and resolve complex product and infrastructure issues across the full application stack; perform root cause analysis on customer-reported defects and production incidents; design, build, and maintain platform engineering tools and automation; operate and support AWS managed service infrastructure; develop and improve CI/CD pipelines and automated testing frameworks; participate in on-call rotations and lead production incident response; build monitoring dashboards, alerts, and runbooks; partner with product management to turn customer feedback into platform improvements; contribute to security hardening and compliance audits; document operational procedures and architectural decisions; mentor junior team members.
Seniority
Senior, hands-on IC
