Customer Experience Developer
Core
Design, develop, and maintain customer service processes, guidelines, training materials, and response templates to improve service and sales processes across different channels in the Baltics.
Role type
Customer Experience Developer (Process & Training)
Builds
Customer service processes, training content, and service standards for frontline employees.
Domain
Banking / Customer Experience / Training
Deliverable
product features
Required skills
Retail customer service principles, quality evaluation methods, training facilitation, coaching, process improvement, data analysis, project management
Preferred skills
AI tools usage, modern training technologies, stakeholder management
Technologies
AI solutions, modern training technologies
Responsibilities
Design and maintain customer service processes and guidelines; Support implementation of CX improvements based on feedback and insights; Develop engaging learning content using AI tools; Coordinate local and pan-Baltic CX initiatives; Deliver training activities on service and sales standards; Identify opportunities to improve service quality and operational efficiency.
Seniority
Individual Contributor
