Call-Center-Agent (m/w/d)
Hybrid
Core
Inbound customer service for a bank's online banking and product inquiries via phone.
Role type
Inbound call center agent
Builds
Online banking support, account services, card blocking
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Telephone customer service, customer orientation, service orientation, flexibility, stress management
Preferred skills
Commercial training (kaufmännische Ausbildung)
Responsibilities
Handling customer inquiries about products and services, providing online banking support via phone, managing account information and card blocking