Technology Support Lead - Software Optimization
Core
Managing software licensing, contracts, and inventory to ensure compliance, optimize spend, and support audit readiness across on-premises, SaaS, and cloud environments.
Role type
Senior Software Asset Management (SAM) Lead
Builds
Software compliance reports, contract renewal strategies, and optimized license entitlements
Domain
Enterprise Software Management / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software license metrics interpretation, contract terminology, SAM tools (USU/Aspera, Flexera, SNOW, SamPro), software discovery tools (ADDM, SCCM, Altiris), license harvesting, large-scale end-user surveys, financial forecasting, data governance
Preferred skills
SAM certifications, Excel advanced analytics, stakeholder coordination under pressure
Technologies
Cloud CMDB, Excel, Support Marketing, IBM LESS, Oracle, SAP
Responsibilities
Interpret licensing models and contract structures from major vendors; create and present software compliance reporting with trends; maintain accurate software and contract records; perform internal compliance audits to reconcile entitlements against deployments; partner with product owners to shape strategy and optimize usage ahead of renewals; project manage contract renewal activity; identify and resolve license gaps when usage exceeds entitlements; work with the Software Discovery team to ensure accurate usage capture; drive best outcomes for internal customers regarding publisher-facing licensing items.