Help Desk Administrator

Salary: $50,124 - 60,365 per year
Requirements:
We need strong proficiency with Microsoft Office and familiarity with help desk platforms such as BMC Remedy or ServiceNow for ticket handling. We need demonstrated experience troubleshooting hardware, software, and network issues, including VPNs, firewalls, TCP/IP, DNS, and related diagnostic tools. We need solid support experience with Windows 10/11, macOS, Linux, and other desktop operating environments. We need the ability to administer Active Directory, Group Policy Objects, and user accounts effectively. We value knowledge of computer networking fundamentals, including LAN/WAN setup and maintenance; experience with Meraki switches or routers is a plus. We need excellent communication skills and a customer-focused approach when assisting users. We value familiarity with remote management tools such as SCCM or JAMF for device deployment and administration. We need strong analytical ability to identify complex technical problems quickly and document solutions clearly.
Responsibilities:
We provide first-line technical support to end users through help desk systems, resolving hardware, software, network, and operating system issues in a timely and professional manner. We manage and prioritize support tickets, using platforms such as ServiceNow or Jira, while keeping users informed throughout the resolution process. We support desktop environments across Windows, macOS, and Linux, including installing, configuring, and troubleshooting computers, mobile devices, printers, and other peripherals. We assist with network troubleshooting for LAN/WAN connectivity, TCP/IP configuration, DNS issues, VPN access, firewalls, and other network administration tasks. We administer Active Directory accounts, including user setup, password resets, Group Policy application, and permissions management. We support Windows Server environments and Microsoft Office applications to help maintain reliable IT operations. We troubleshoot hardware and peripheral problems and escalate more complex issues to specialist teams when needed.
Technologies:
Active Directory Hardware Support JIRA LAN Linux macOS Mobile Network ServiceNow TCP/IP VPN Windows Security
More:
We are a dynamic IT support team offering a remote Help Desk Administrator opportunity in a fast-paced environment. In this role, you will help maintain a resilient IT ecosystem that supports organizational productivity and success. We offer a competitive annual salary of $50,124.43 to $60,364.91, along with benefits including 401(k), 401(k) matching, an employee assistance program, a flexible schedule, health insurance, paid time off, and vision insurance.
last updated 31 week of 2026