Payment Operations Efficiency & AI Automation
Core
Drive AI-powered improvements and automation across the daily run of Swan's payment engine and operations to remove manual work and minimize operational risk.
Role type
Senior IC Payment Operations Efficiency & AI Automation Specialist
Builds
AI agents, agentic workflows, and automated controls for payment operations
Domain
Fintech / Embedded Banking / Payments
Deliverable
production ML models | product features
Required skills
Operational excellence, process redesign, automation initiatives, AI tooling (LLMs, agents), regulated environment controls, stakeholder influence, KPI definition
Preferred skills
Payments/fintech domain knowledge, bank or payment services provider experience
Technologies
LLMs, AI agents, automation platforms
Responsibilities
Lead discovery of operational pain points and AI opportunities; Design, test, and scale AI agents and automation experiments; Champion responsible AI adoption with human-in-the-loop controls; Transform insights into actionable requirements for processes and tools; Oversee end-to-end implementation of improvements; Establish and monitor success metrics/KPIs; Mentor Payment Operations Supervisors on efficiencies and AI tooling
Seniority
Senior, hands-on IC with mentorship responsibilities
