ERP Sales & Customer Service Lead
Core
Senior Business Analyst leading configuration, solution design, and change management for Microsoft Dynamics 365 Finance & Supply Chain Management to support Sales and Customer Service processes.
Role type
Senior IC functional consultant (ERP)
Builds
D365 FSCM configurations, customizations, integrations, and workflows for Quote-to-Cash, Sales & Marketing, Rebate Management, and Pricing Management
Domain
Enterprise Resource Planning (ERP), Supply Chain, Sales Operations
Required skills
D365 FSCM configuration, gap analysis, functional specification translation, project planning, system testing, change management, stakeholder collaboration
Preferred skills
D365 FSCM certification, Power Platform (Power Automate, Power BI), Azure services, enterprise architecture principles, multi-project management, large-scale ERP implementation experience
Technologies
Azure, Microsoft Power Platform, Power BI, SPS Commerce, Salesforce, Office 365, Cloud, DevOps
Responsibilities
Partner with stakeholders to assess processes and align with D365 capabilities; gather and prioritize business requirements; perform gap analyses; translate needs into functional specs; lead configuration and customization efforts; collaborate on integrations and workflows; manage project planning and execution; develop testing strategies and resolve defects; deliver training and lead change management; monitor system performance and recommend enhancements.
Seniority
Senior, hands-on IC
