Senior IT Business Analyst Specialist
Core
Lead and develop a team of five business analysts to support internal partners across application maintenance, operations, statewide initiatives, and new technical solutions.
Role type
Senior IT Business Analyst Supervisor (Team Lead)
Builds
Application maintenance, statewide initiatives, and new technical solutions for the Washington State Department of Licensing
Domain
Public sector / Government / IT Operations
Required skills
Business analysis lifecycle functions, requirements elicitation and documentation, process analysis, system and process assessment, user acceptance testing, team leadership, workload planning and tracking, functional specification preparation, stakeholder collaboration
Preferred skills
CCBA or CBAP certification, experience with commercial off-the-shelf (COTS) solutions, experience in consulting, analysis, design, programming, or architecture
Technologies
Azure DevOps, Support Cloud, LESS, Security, Web
Responsibilities
Lead and develop a team of five customer-focused business analysts; establish team processes balancing customer needs with system requirements; plan, assign, and track staff workloads and deliverables in Azure DevOps; monitor staff quality, performance, and productivity; participate in the Business and Enterprise Technology Solutions leadership group; collaborate with leadership, product owners, and vendors to prioritize and develop solutions; elicit, validate, and verify requirements to translate stakeholder needs into system improvements.