Technology Support III (Employee Platforms)
Core
Troubleshooting, resolving, and maintaining IT services and employee platforms using ServiceNow.
Role type
Mid-level ServiceNow platform engineer
Builds
End-to-end application or infrastructure services for business operations
Domain
Financial services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform concepts, JavaScript, Glide scripting, HTML, CSS, Angular, REST APIs, observability tools, ITIL framework
Preferred skills
HR Service Delivery module, Service portal, ServiceNow certifications, general-purpose programming languages, automation scripting, public cloud
Technologies
ServiceNow, Angular, REST, JavaScript, CSS, HTML, ITIL
Responsibilities
Maintain systems day to day to ensure stability and availability, monitor production environments for anomalies, identify issues requiring escalation, analyze complex situations and trends to resolve incidents and change management issues
Seniority
Mid-level, hands-on IC
