Telecom & Network Support Analyst
Hybrid
Core
Provide Tier 2 operational support for voice services including triage, escalations, and project work.
Role type
Senior IC telecom & network support analyst
Builds
Voice services portfolio including Microsoft Teams Phone, Cisco Call Manager, Five9, video intercoms, and legacy analog solutions
Domain
Telecommunications / Unified Communications
Required skills
Cisco Support, Tier 2 operational support, triage, escalations, project management
Responsibilities
Provide Tier 2 operational support, including triage, escalations, and project work