Front Desk Associate
Core
First point of contact for members and guests, handling check-ins, payments, and customer service in a fitness facility.
Role type
Front Desk Associate
Builds
Member check-ins, payment processing, and facility access control
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Customer service, Membership management, Billing processing, Phone support, Administrative record keeping, Facility access monitoring
Preferred skills
Hospitality or business education, Fitness industry experience, Gym management software proficiency, Multitasking in fast-paced environments
Responsibilities
Greet members and guests, Answer phone calls, Process memberships and payments, Monitor facility access, Maintain front desk organization, Assist with class scheduling
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