WEBTOON Creator Operations Strategist
Core
Manage a portfolio of WEBTOON creators, serving as a trusted contact throughout their lifecycle to support onboarding, development, and offboarding while identifying operational gaps and opportunities.
Role type
Senior IC creator operations strategist
Builds
Creator relationships, operational processes, and cross-functional alignment for the creator ecosystem
Domain
Digital media, creator economy, entertainment publishing
Required skills
Creator relationship management, data literacy, project management, process improvement, AI tool utilization, stakeholder coordination
Preferred skills
Experience with webcomic/comic/YouTube/social media creators, talent management, IP management, CRM platforms (Airtable, Zendesk), AI workflow automation
Technologies
AI, Airtable, CRM, Support, Marketing, Mobile, Zendesk, Web
Responsibilities
Manage assigned creator portfolio and serve as primary contact; coordinate creator communications, newsletters, surveys, and training; maintain accurate creator records and databases; identify operational gaps and develop efficiency solutions; use metrics to identify trends and inform recommendations; partner with cross-functional teams (Entertainment, Legal, Marketing, etc.); represent Creator Management in cross-functional projects; leverage AI tools to streamline workflows.
Seniority
Mid-Senior, hands-on IC