Lead Researcher
Core
Translates customer evidence into strategic decisions by combining qualitative and quantitative research with statistical rigor to guide product and leadership teams.
Role type
Lead Researcher (Voice of Customer & Strategy)
Builds
Global Voice of Customer reporting structures, data continuity for key metrics (NPS, CSAT), and executive dashboards.
Domain
SaaS / Fintech / Multi-market research
Deliverable
dashboards & analysis
Required skills
quantitative methods, survey design, sampling, statistical analysis, SQL, data pipeline management, dashboard tooling, strategic recommendation synthesis, stakeholder management
Preferred skills
SaaS, fintech, or multi-market research environment experience
Technologies
Snowflake, SQL, Tableau
Responsibilities
Establish unified global Voice of Customer reporting structure; Safeguard data continuity and historical comparability for key metrics; Set up data flows for executive reporting; Partner with product data science to evaluate research tools.
Seniority
Senior, hands-on IC
