Patient Access Officer - Surgery and Oral Medicine
Core
Administrative support for the Surgery and Oral Medicine team, managing patient access, appointments, and front/back desk duties.
Role type
Patient Access Officer (Administrative)
Builds
Patient appointment scheduling and access services for the Royal Dental Hospital of Melbourne
Domain
Healthcare / Dental Services
Required skills
Customer service, conflict resolution, MS Office, verbal and written communication, time management, attention to detail
Preferred skills
Health administration experience, front desk management, call management, payment processing
Responsibilities
Greet and check in patients, complete registration and documentation, take inbound and outbound calls for appointments, process patient referrals, book interpreters, respond to patient queries via email/webchat, resolve customer complaints, provide patient information and fees, provide ad-hoc administrative support to clinicians