Customer Service Representative
Core
Manage pre- and post-order activities for commercial and residential flooring clients, ensuring accurate order processing, delivery coordination, and exceptional customer service.
Role type
Customer Service Representative (Order Management)
Builds
Commercial and residential flooring solutions (carpet tile, LVT, rubber flooring, area rugs)
Domain
Building materials / Sustainable flooring
Deliverable
client delivery
Required skills
Order management, CRM usage, ERP systems (JDE/SAP), delivery coordination, invoicing negotiation, audit compliance, multi-priority organization
Preferred skills
Sales support experience, proactive order optimization, stock allocation
Responsibilities
Process orders and credits, coordinate deliveries to meet installation deadlines, manage customer communication via CRM and phone, negotiate storage fees and invoicing, inform customers of delays with solutions, perform daily audit checks, build rapport with customers