Associate Vice President (AVP) of Client Success
Core
Provides strategic leadership to regional success teams, driving operational excellence, client satisfaction, and organizational efficiency across a nationwide footprint.
Role type
Senior leadership client success manager
Builds
Regional service operations and client retention strategies
Domain
Human Capital Management (HCM) / Payroll Services
Required skills
Strategic leadership, team management, client relationship management, operational process design, renewal forecasting, cross-functional collaboration, performance management, compliance oversight, data analysis, conflict resolution
Preferred skills
PEO/ASO/HCM experience, Certified Payroll Professional (CPP), Microsoft Office proficiency
Responsibilities
Lead and coach regional success teams, manage key client relationships, design and implement operational processes, monitor client health and retention metrics, forecast renewals and manage pipeline, ensure regulatory compliance, collaborate with executive leadership on strategic initiatives
Seniority
Senior, hands-on IC