Property Claims Consultant
Core
Manage a portfolio of select property claims from lodgement through to resolution, assessing claims and making indemnity and liability decisions within delegated authority.
Role type
Property Claims Consultant
Builds
Property claims outcomes for the Strata Community
Domain
Insurance / Property Claims
Required skills
Property claims assessment, indemnity and liability decision-making, claim reserve setting, supplier liaison, claims administration, complaint escalation, regulatory compliance
Preferred skills
ANZIIF or relevant professional certification, continuous improvement initiatives
Technologies
Claims management systems
Responsibilities
Deliver exceptional lodgement and initial contact experience for customers, assess claims and make appropriate indemnity and liability decisions, accurately set claim reserves, appoint and liaise with appropriate suppliers, monitor claims correspondence and identify urgent matters, identify and escalate complaints, work collaboratively with leaders regarding claims allocation, identify opportunities to improve claims processes, contribute to business projects and workshops, identify claims requiring underwriter involvement, ensure all claims activity is undertaken in accordance with internal policies and legislation
Seniority
Mid-level, hands-on IC