General Manager Aftersales
Core
Lead national Aftersales, Service, Warranty, Vehicle Compliance, and Customer Experience for a caravan/RV manufacturer, driving dealer performance and operational excellence.
Role type
Senior General Manager, Aftersales
Builds
National Aftersales strategy and high-performing dealer support network
Domain
Automotive/Caravan/RV manufacturing and service
Required skills
Strategic planning, dealer network management, warranty claims oversight, financial controls, executive reporting, team leadership, data analysis, stakeholder management, product improvement partnership
Preferred skills
Experience in automotive or manufacturing service functions, managing complex customer escalations, operating in rapidly growing organizations
Technologies
None stated
Responsibilities
Develop and implement national Aftersales strategy; Lead Warranty, Service, Customer Support, and Vehicle Compliance functions; Establish performance standards and KPIs; Coach and develop managers; Oversee warranty claims and supplier recovery; Manage Aftersales budgets and forecasts; Provide executive reporting on performance and risks; Partner with Production and Engineering to drive product improvements
Seniority
Senior, hands-on IC with executive reporting