IT Service Desk Specialist
Core
Provide second-level technical support for enterprise and government customers across Windows-based environments, troubleshooting applications, infrastructure, user accounts, and Active Directory services.
Role type
Second-level IT Service Desk Specialist
Builds
Reliable access to critical web-based systems and desktop environments for civilian and federal users
Domain
IT Service Management / Government / Windows Infrastructure
Required skills
Active Directory administration, Windows Server troubleshooting, ServiceNow ticket management, Group Policy configuration, user account maintenance, desktop software installation, web application support, problem-solving, technical communication (via careerplan.io/jobs/fe2d6f44-2e29-40d8-9af6-1df72416183c-it-service-desk-specialist-at-jobgether)
Preferred skills
Linux server experience, ITIL v4 certification, Public Trust clearance
Technologies
Windows Server, Active Directory, ServiceNow, Group Policy, Linux
Responsibilities
Administer and troubleshoot Microsoft Windows Server and Active Directory environments, including Group Policy and Group Policy Preferences. Diagnose and resolve technical issues involving application deployments, infrastructure, servers, software, and user environments. Manage and prioritize support requests through ServiceNow. Perform user account maintenance, including credential administration and monitoring authentication systems. Support and troubleshoot business websites and web-based applications. Provide user training and guidance on new or updated systems.
Seniority
Mid-level, hands-on IC
