Client Service Partner – Aged Care
Core
Coordinate support for older Australians to help them live at home with choice and independence by managing client needs, service coordination, and records.
Role type
Client Service Partner (Aged Care Coordination)
Builds
Coordinated support plans and service delivery for clients and their families
Domain
Aged care / Social services
Deliverable
client delivery
Required skills
Client relationship management, Service coordination, Record keeping, Budget management, Issue escalation, Communication, Organization, Empathy, Follow-through, System adaptation
Responsibilities
Building trusted relationships with clients and understanding their needs, Conducting scheduled client check-ins and reviews, Coordinating services in line with client support plans and budgets, Taking ownership of complex client questions to resolution, Providing clear information about services and funding, Working with providers to address issues, Maintaining accurate client records and consent information, Recognizing changes in client circumstances and coordinating responses, Escalating clinical or safeguarding matters through appropriate pathways
